Return Poilcy United Kingdom
Return Policy for Kokobase International Trading LTD
At Kokobase International Trading LTD, we strive to ensure our customers are fully satisfied with their purchases. We offer a transparent and fair return and exchange policy for all eligible products purchased in the United Kingdom.
Below is an outline of our return policy:
Countries & Coverage
Our return and exchange policy is available only for customers located in the United Kingdom.
Policy URL: https://kokobase.co.uk/pages/return-poilcy
Returns Policy
We accept returns for both defective and non-defective products under the following conditions:
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Eligibility:
- The product must be returned in new condition, unused, unaltered, and in its original packaging.
- Include all accessories, manuals, and promotional items received with the purchase.
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Return Window:
- Returns must be initiated within 14 days from the date of receipt.
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Return Methods:
- In Store: Drop off your return at a designated Kokobase location.
- At a Drop-Off Location: Use one of our partnered return points.
- By Mail: Pack and ship the product securely to the address provided by our customer service team.
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Return Label:
- Customers are responsible for the cost of the return label unless the item is defective or incorrect due to our error.
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Restocking Fees:
- There are no restocking fees for returned items.
Exchange Policy
We gladly accept exchanges for eligible items:
- Exchanges are subject to the 14-day return window.
- Customers can exchange items for different sizes, colors, or other products of equal or lesser value.
Refunds & Processing Time
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Refunds:
- Refunds will be issued to the original payment method used during purchase.
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Processing Time:
- Refunds will be processed within 10 days after we receive and inspect the returned item.
Important Notes
- Products that do not meet the return conditions (new and unused) may not be eligible for refunds or exchanges.
- For defective items, please contact our team within 48 hours of receipt with details and supporting photos.
Contact Us
If you have any questions or need assistance with your return or exchange, please reach out to us at:
- Email: support@kokobase.co.uk
- Phone: +44 (0) 7727 747 812
Thank you for choosing Kokobase International Trading LTD. For more information, please visit our full return policy page here: https://kokobase.co.uk/pages/return-poilcy.