Delivery & Returns Policy
Effective Date: 15th December 2024
At KOKOBASE Ltd, we aim to provide a smooth and efficient shopping experience, including clear delivery and returns policies for our customers.
Delivery Policy
1. Shipping Options & Delivery Times
We offer the following delivery options across the United Kingdom:
| Delivery Method | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3-5 Working Days | Free |
| Express Delivery | 1-2 Working Days | £6.99 |
Processing Time: Orders are processed and dispatched within 1-2 working days. Orders placed after 2 PM or on weekends/public holidays will be processed the next business day.
2. International Shipping
- Currently, we do not ship internationally.
- Stay tuned as we expand our delivery coverage.
3. Delivery Partners
We work with trusted delivery partners:
- Royal Mail, UPS, DHL, DPD, and Evri.
Once dispatched, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns Policy
1. Eligibility for Returns
We accept returns within 30 days of receiving your order, provided that:
- The item is unused, in its original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is provided.
- Items excluded from returns are listed below (Section 3).
2. How to Return an Item
To initiate a return, please follow these steps:
-
Contact us at returns@kokobase.co.uk to request a return authorization.
-
Securely package the item and include your order number and contact details.
-
Ship the item to:
KOKOBASE Returns Department
237 Thornton Road,
Bradford, BD1 2JS,
United Kingdom. -
Retain the return shipment receipt for tracking purposes.
3. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Perishable items (e.g., food and beverages).
- Gift cards and vouchers.
- Items marked as Final Sale.
4. Return Shipping Costs
- Faulty or Damaged Items: Return shipping is free, and we will provide a prepaid shipping label.
- Change of Mind: Return shipping costs are the responsibility of the customer.
5. Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be issued to your original payment method within 5-7 working days.
- You will receive a confirmation email once the refund is processed.
6. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original order and place a new order.
Contact Us
For questions about your delivery or return, please reach out to us:
KOKOBASE Ltd
Email: support@kokobase.co.uk
Phone: [Your Phone Number]
Address: 237 Thornton Road, Bradford, BD1 2JS, United Kingdom
Thank you for shopping with KOKOBASE Ltd!