International Return & Exchange Policy

KOKOBASE International Return & Exchange Policy

Thank you for shopping with us! Below is our simplified return and exchange policy for international customers.

Countries Covered

We accept returns and exchanges from:

• Europe: Austria, Belgium, Germany, France, Italy, Spain, Netherlands, Sweden, Norway, Poland, etc.

• Africa: South Africa, Nigeria, Egypt, Kenya, Morocco, etc.

• Asia & Middle East: China, Japan, India, Saudi Arabia, UAE, Singapore, etc.

• Americas: United States, Canada, Brazil, Mexico, Argentina, etc.

• Oceania: Australia, New Zealand

For a full list of supported countries, contact our customer service team.

Returns

1. Defective Products Only:

   • Return within 14 days of receiving your order.

   • Products must be unused, in original packaging, with proof of purchase.

2. Return Costs:

   • Customers are responsible for return shipping unless the item is confirmed defective.

3. How to Initiate a Return:

   • Email [your-email@example.com] with your order number, product details, and evidence of the defect.

Exchanges

1. Eligibility:

   • Exchanges allowed for defective products or size/color mismatches (subject to availability).

2. Process:

   • Notify us within 14 days of receiving your order.

   • Contact info@kokobase.co.uk with order details and reason for the exchange.

3. Shipping Costs:

   • Customers cover return shipping. We cover replacement shipping.

Important Notes

• Unapproved returns will not be accepted.

• Refunds (if applicable) processed within 7-10 business days.

• Sale items are not eligible for returns or exchanges.