Price Promise

KOKOBASE Price Promise

At KOKOBASE, we are committed to offering you the best value for your money. With our Price Promise, we guarantee that if you find a lower advertised price for the same product from an eligible competitor, we will not only match it but beat it by 10%!


How Our Price Promise Works

  1. Provide Proof of the Competitor's Price
    To qualify, you need to show proof of the competitor’s current advertised price, such as a flyer, screenshot, or online listing. If you're seeking a refund for a price difference, please provide your original receipt as well.

  2. Conditions for Price Matching

    • The product must be identical, including brand, model, and packaging.
    • It must be in stock at both KOKOBASE and the competitor’s store at the time of the price match.
    • The competitor must be a UK-based retailer with a valid .co.uk website, and the product must ship from within the UK.
  3. Exclusions

    • Clearance or liquidation items, gift cards, daily deals, and items from international or wholesale retailers are excluded.
    • The Price Promise cannot be combined with other promotions, trade terms, or special offers.
  4. Timeframe

    • Claims must be made within 14 days of purchase to qualify for a price adjustment.

How to Redeem the Price Promise

  • In-Store: Bring proof of the competitor’s price to one of our stores, and our team will assist you in applying the Price Promise.
  • Online: Contact us through our website with the relevant details, and we’ll verify and process your request.

Why Choose KOKOBASE?

We aim to give you confidence in every purchase. With our Price Promise, you can shop knowing you’re always getting the best deal.

For more details, visit our website or reach out to our friendly customer service team.

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